- Advocate – noun – a person who publicly supports or recommends a particular cause or policy.
synonyms: champion · upholder · supporter · backer · promoter · proponent
At Cripe, we take the above definition very seriously. First and foremost, we are client advocates. With new and returning clients, we learn their unique stories, histories and needs for each and every project. We do this whether we’ve worked with that client on multiple projects or if it’s the very first one. We don’t have cookie cutter responses that fit every client.
Through our project management model, the Cripe Way, we schedule meetings throughout the entire process because we know that needs can change. Communication channels are always open between Cripe and the client.
We are advocates for our clients by maintaining positive working relationships with our elected officials and community agencies. Cripe not only believes in relationships with our clients, but also with other entities that can make the processes smoother for our clients and ourselves.
Recently, we were contacted by a past client to assist with solving a civil engineering project problem. For context, this past client already had an architect, civil engineer, and surveyor. In other words, there was no immediate motivation to help solve their problem. However, because of our belief in advocating for our clients past, present, and future, we used our network and positive relationship with the local utility department to assist this past client and were able to reach a solution that assisted them and ultimately advanced their project.
We are advocates for our clients in that we maintain positive relationships with our subcontractors, allied professionals and even our competitors.
Another recent example would be being contacted by a client to submit a proposal for a project that we could not assist them with at the time. We referred the client to a competing firm who was able to submit a proposal and complete the work. In the broader view of things, this was a win. Similarly, we have been contacted on more than one occasion to quietly support strategic partners with survey, civil and architectural services while being sensitive to their client relationship.
We are advocates for our community and clients in the causes we support. We like to support those groups that support our community. A few examples include the Cripe Hob Nob Policy Intern Scholarship we give in partnership with the Indy Chamber and our CEO’s involvement with Big Brothers Big Sisters. Not only have we done work for the latter organization, but our CEO and other members of our staff have participated in the program as mentors.
At Cripe, as Employee Owners, our advocacy extends to our teammates, which is illustrated from our culture and a firm belief that in taking care of our people we provide the best service to our clients.
Our vision statement says it all, Cripe is an award-winning Indiana MBE multidisciplinary design firm. We are problem solvers, servant leaders and client advocates. We listen to understand in order to consistently deliver high quality design solutions.