There is a story in our office that every employee knows.
It’s the story of the pocket watch. Our founder, Paul I. Cripe, was a man of integrity and placed that value as the backbone of his company. He knew that he couldn’t expect his employees to do things he wasn’t willing to do and he couldn’t expect them to produce their best work if he wasn’t willing to do the same.
Cripe was founded in 1937 and even if you’re not a history buff, you know those were hard times for our nation economically. Our founder wasn’t exempt from these hard times.
There were several instances where the money just wasn’t there to handle payroll and so Mr. Cripe would take his beloved pocket watch and pawn it so that he could pay his employees. He would later go buy it back when money came into the company, but it wasn’t a onetime occurrence. He repeated that cycle several times to ensure that not only his company, but his employees were able to survive through economic hardship.
83 years ago, Paul I. Cripe taught us what it meant to be a true servant leader and to be accountable to an enterprise he started and the people he had hired. we carry that with us today.
In our office, we talk often about the pocket watch. It now sits in our CEO’s office as a reminder to all who see it that they work for a company that, from the executives all the way down to our newest entry level hires, walks the walk.
For our clients and our partners, it means that we carry the quote “If it’s to be; it’s up to me” into every project and meeting. Cripe employees aren’t going to wait for someone else to take charge or to do the work. They are going to take responsibility on a personal level to do the very best job they can do for every project on which they work. They know that they must be accountable to their clients, partners and colleagues and that it starts with them.
Nearly every one of our values has stemmed from this mentality of accountability. We pride ourselves on a project management system, the Cripe Way, that prioritizes taking charge and being in communication with clients and partners. Communication is a great way to remain accountable. Our employees know that it is crucial to remain on top of ever changing client wants and needs as well as external requirements. They’re not going to sit back and let information come to them. If they did that, they might miss something crucial. No. They’re going to be proactive and get the information and answers they need to ensure that our clients and partners have as seamless an experience as possible with Cripe.
Many things have changed over the 83 years since Cripe was founded, but many have not. Our company’s dedication to integrity and accountability have remained steadfast throughout the decades. Those values paired with our dedication to being on the cutting edge is what has allowed us to continue on in much the same way over the past few months, despite our uncertain times. Our workspaces and officemates have changed since we’re been remote, but our way of doing things, the very values that were set forth so many years ago, have not.
Accountability is a mindset, not a skillset and we thank Mr. Cripe for instilling that mentality into his company so many years ago.
Our two first clients in 1937 are still our clients today.
Yes. You read that right. We have had our first clients remain loyal clients for 83 years. Here at Cripe, we think that means we’re doing something right.
There are so many things that go into making these lasting partnerships happen. Paul I. Cripe built an outstanding foundation all those years ago and we’re proud to say that we continue to build on these foundations, update them to serve the needs of existing and new clients and utilize new technologies to meet the ever-evolving and modern demands of the various industries we serve.
To maintain such long-lasting client relationships though, Mr. Cripe understood that there was a bigger, more holistic picture than just delivering innovative design solutions. He created core values which included, Accountability, Integrity and Community Service.
He turned those values into a blueprint comprising of The Cripe Way, Cripe Leadership Model and Cripe Charitable Foundation. These all still stand today in order to best serve all our clients across our internal departments and external market sectors and industries.
The Cripe Way is many things, but overall it embodies the quote Mr. Cripe liked best: “If it’s to be, it’s up to me.” This simple saying is known by every single employee at Cripe and they live it every day with every client and their colleagues. The Cripe Way is a project management tool that we live by at Cripe so that we can serve our clients without having details fall through the cracks. Above all else, it stresses the importance of communications and meetings with clients so that we know exactly what they’re looking for, schedules to keep everyone on track, quality control along the way to ensure efficiency and understanding not only our client’s businesses, but their perspectives as well.
The Cripe Leadership Model is more of an internal structure that we use to measure how well our employees are doing across several markers that we find highly important at Cripe. These values range from professionalism to living Cripe values. Checking in like this and having important conversations about internal performance ensures that we are giving our absolute best to our clients. Our employees are always willing to learn and grow to continue to best serve not only the clients, but their colleagues as well.
If you’ve been following us or reading our blogs, you know how important community service is. With the establishment of the Cripe Charitable Foundation, we’ve donated over a million education focused dollars, our employees volunteer over 65 hours per year on average and our employees support over 132 community organizations of their choosing. We are invested in our clients of course, but that goes so much further that providing design solutions. We’re invested in improving the communities in which we live, work and play and those communities include our clients, their businesses and even their families.
83 years after Mr. Cripe laid the foundations, employees are still living by those values and that’s why we can proudly say that we’ve had a few of the same clients since our founding in 1937.