- Advocate – noun – a person who publicly supports or recommends a particular cause or policy.
synonyms: champion · upholder · supporter · backer · promoter · proponent
At Cripe, we take the above definition very seriously. First and foremost, we are client advocates. With new and returning clients, we learn their unique stories, histories and needs for each and every project. We do this whether we’ve worked with that client on multiple projects or if it’s the very first one. We don’t have cookie cutter responses that fit every client.
Through our project management model, the Cripe Way, we schedule meetings throughout the entire process because we know that needs can change. Communication channels are always open between Cripe and the client.
We are advocates for our clients by maintaining positive working relationships with our elected officials and community agencies. Cripe not only believes in relationships with our clients, but also with other entities that can make the processes smoother for our clients and ourselves.
Recently, we were contacted by a past client to assist with solving a civil engineering project problem. For context, this past client already had an architect, civil engineer, and surveyor. In other words, there was no immediate motivation to help solve their problem. However, because of our belief in advocating for our clients past, present, and future, we used our network and positive relationship with the local utility department to assist this past client and were able to reach a solution that assisted them and ultimately advanced their project.
We are advocates for our clients in that we maintain positive relationships with our subcontractors, allied professionals and even our competitors.
Another recent example would be being contacted by a client to submit a proposal for a project that we could not assist them with at the time. We referred the client to a competing firm who was able to submit a proposal and complete the work. In the broader view of things, this was a win. Similarly, we have been contacted on more than one occasion to quietly support strategic partners with survey, civil and architectural services while being sensitive to their client relationship.
We are advocates for our community and clients in the causes we support. We like to support those groups that support our community. A few examples include the Cripe Hob Nob Policy Intern Scholarship we give in partnership with the Indy Chamber and our CEO’s involvement with Big Brothers Big Sisters. Not only have we done work for the latter organization, but our CEO and other members of our staff have participated in the program as mentors.
At Cripe, as Employee Owners, our advocacy extends to our teammates, which is illustrated from our culture and a firm belief that in taking care of our people we provide the best service to our clients.
Our vision statement says it all, Cripe is an award-winning Indiana MBE multidisciplinary design firm. We are problem solvers, servant leaders and client advocates. We listen to understand in order to consistently deliver high quality design solutions.
Our two first clients in 1937 are still our clients today.
Yes. You read that right. We have had our first clients remain loyal clients for 83 years. Here at Cripe, we think that means we’re doing something right.
There are so many things that go into making these lasting partnerships happen. Paul I. Cripe built an outstanding foundation all those years ago and we’re proud to say that we continue to build on these foundations, update them to serve the needs of existing and new clients and utilize new technologies to meet the ever-evolving and modern demands of the various industries we serve.
To maintain such long-lasting client relationships though, Mr. Cripe understood that there was a bigger, more holistic picture than just delivering innovative design solutions. He created core values which included, Accountability, Integrity and Community Service.
He turned those values into a blueprint comprising of The Cripe Way, Cripe Leadership Model and Cripe Charitable Foundation. These all still stand today in order to best serve all our clients across our internal departments and external market sectors and industries.
The Cripe Way is many things, but overall it embodies the quote Mr. Cripe liked best: “If it’s to be, it’s up to me.” This simple saying is known by every single employee at Cripe and they live it every day with every client and their colleagues. The Cripe Way is a project management tool that we live by at Cripe so that we can serve our clients without having details fall through the cracks. Above all else, it stresses the importance of communications and meetings with clients so that we know exactly what they’re looking for, schedules to keep everyone on track, quality control along the way to ensure efficiency and understanding not only our client’s businesses, but their perspectives as well.
The Cripe Leadership Model is more of an internal structure that we use to measure how well our employees are doing across several markers that we find highly important at Cripe. These values range from professionalism to living Cripe values. Checking in like this and having important conversations about internal performance ensures that we are giving our absolute best to our clients. Our employees are always willing to learn and grow to continue to best serve not only the clients, but their colleagues as well.
If you’ve been following us or reading our blogs, you know how important community service is. With the establishment of the Cripe Charitable Foundation, we’ve donated over a million education focused dollars, our employees volunteer over 65 hours per year on average and our employees support over 132 community organizations of their choosing. We are invested in our clients of course, but that goes so much further that providing design solutions. We’re invested in improving the communities in which we live, work and play and those communities include our clients, their businesses and even their families.
83 years after Mr. Cripe laid the foundations, employees are still living by those values and that’s why we can proudly say that we’ve had a few of the same clients since our founding in 1937.